Scope:

This statement applies to personal information collected by The Family Systems Institute (the FSI) in the business of conducting training and public information events.

This website is not used for booking or recording counselling services.

Credit Card Details:

We do not store credit card details on our site. We pass this information onto our banking provider using secure encryption techniques. The bank then simplies provides us with a confirmation or otherwise of the success of the transaction.

Personal information:

It is our usual practice to collect your personal information directly from you.

Sometimes we collect personal information from a third party if you have consented or would reasonably expect us to collect the information in this way, for example you have nominated another person to register for one of our events on your behalf.

We do not collect personal information about you if you only browse this website. This website uses session cookies when you register for an event or when you register for a "user account" for this site.

Uses:

We only use your personal information for the purposes for which you give it to us and for related internal management purposes.

We do not give personal information collected on this site about you to any other organisations or anyone else unless one of the following applies:

• you have directed us to
• you'd expect us to or we have told you we will (for example special dietary needs)
• it is required or authorised by law.

We analyse non-identifiable website traffic data to improve our services.

Your choices:

You may access personal information that we hold about you or you can ask us to correct personal information we hold about you. If you have a "user account" on our site you may correct this information yourself. Please contact us on the phone number shown on this site or at our Neutral Bay postal address if you would like us to modify or remove your personal information.

If you are on one or more of our email lists you may opt out of further contact from us by clicking the unsubscribe option in all emails sent.

Important information:

Our business is bound by the Information Privacy Principles of the Privacy Act 1988.

Our website follows the Privacy Commissioner's Guidelines for Australian Businesses including specific directions for small businesses and health service providers.